Planet Fitness is ******ing their customers

Planet Fitness (Waterkloof) deducted premiums from my personal account for more than a year, after I specifically requested them to change it via email. I do not monitor my personal account because it only pays my insurance premiums. When I tried to correct it, they offered to freeze my account. It's been 3 months now and they have not frozen my account. They now say that they can close my account and will not charge cancellation fees, when I am no longer even on contract. The last 3 months have been charged and continues to be charged, even though they agreed to freeze the account. There is no solution offered for the historic payments taken from the wrong account even after I offered to settle for a "meeting them halfway" approach. This company is ******ing their customers and needs to be brought to justice.