Planet Fitness is a joke!!!

So Planet Fitness has been closed since March. So they don't charge you - only to be expected! (But I still had a deduction going off in April - but lets not get into that....) I cancelled my membership several times starting May, but Planet Fitness shut down their entire operation - so no call centre, web contact is useless and e-mail doesn't exist (Though most other businesses at least tried to keep that going...) So today their call-centre works - jippee! But they still want to process another month's membership fees because I didn't pay them "anything" while they are closed - they feel entiled to a "severance month"? Are you guys for real???? You have the worst possible admin in South Africa! Your CEO can send out stupid video's but you can't read a mail, answer a phone or process a cancellation??? Please understand very clearly - you will not be getting another sent out of me and you will not see me in one of your gyms again! ABSOLUTELY PATHETIC!!!