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jJ
juniormakohliso J

1 reviews | Active since Aug 2016

30 Sept 2026, 15:48

Planet fitness is a **** and are harassing me

The worst experience ever stay far away.

I Gymed wiht them in Durban for 3 years always renewing my 12 months and after moving back to Cape Town I cancelled my membership from December going forward( not even a memeber ship they automatically put you on a month to month that's more expensive once your contract ends until you cancel that or renew for a new contract) the tried to charge me again I January I called and told them I've tried to cancel again I've even tried in person they directed me to call in again and they've continued to try and debit me and are now sending debt collectors to message me. I have not used their facilities a single time this year and they've continued to try and debit me month after month and are killing my credit score! Been trying to get hold of an agent since last night unsuccessful. 0/10 experience

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Replies (2)
jJ
juniormakohliso J's update05 Oct 2026, 14:19
Reviewer Update
Where exactly did you ask because I informed you guys multiple times I made multiple efforts to cancel even going in store at 2 different branches to do son to have my membership cancelled in December 2025. Since then I have not used any of your facilities. Was not even a contact I was trying to cancel that needed it was the month to month and you have continued to pester me since. The only time you reached out and enquired was to inform me you would be cancelling my membership from I believe it was June/July. I’m already escalating the matter with FSCA. Multiple of my friends and family have already cancelled their memberships because of this exact situation and I will continue to warn others about your ********* tricks to try and avoid customers cancellation attempts as I’ve heard I’m far from the only person you guys have done this to it seems to be a regular occurrence.
jJ
juniormakohliso J's update05 Oct 2026, 20:48
Reviewer Update
Your calls are recorded both ways, I am not paying you guys a cent after you’ve ignored multiple of my attempts to cancel my membership you are expecting me to pay the price for negligence on your side. Stop debiting my account I am not paying you anything and will be escalating the matter to whatever party needs to be involved not only for myself but for the countless customers you have done this to