1 reviews | Active since Feb 2020
Planet Fitness is a ****
Planet Fitness is a ****. They convinced me to join their gym (In Middelburg Mpumalanga) by telling me that they were running a promo where I’d pay R299 per month. What they never mentioned was that the promo would run for only 3 months then the price would go back to the normal price. After 3 months, they deducted R1200 from my account and when I asked why they did that, they told me that the promo ended. I immediately asked to cancel my membership with them and they agreed, they told me I’d have to pay a cancellation fee of R3670. Indeed, my membership was cancelled with them, but I never paid the cancellation fee. They then sent a debt collector (Saya Recoveries) to collect the cancellation fee of which I made an arrangement with them to pay monthly until it is paid in full. After paying in, Saya recoveries confirmed with me verbally that I had indeed finished paying the debt. When I asked for a paid up letter, they said they’d send it in a month’s time. A month later, they sent me a statement that showed I still owed R560.00 and when I asked them (Saya Recoveries) they said it was an instruction from Planet Fitness to collect the amount as it was still outstanding. I refused to pay the R560 and a week later I spoke to Saya Recoveries team leader/supervisor and he told me that the matter was still being investigated and they’d come back to me as soon as it is resolved. A week later from that moment, Planet Fitness debited R299 from my account and on that same day, I got an sms from Saya Recoveries stating that I needed to pay R1500 in 24 hours to my planet fitness account or legal action would be taken against me. To this day, I’m still fighting with planet fitness and I have decided to hand over the matter to lawyers which I had to pay. So if anyone wants to join planet fitness, just know that you are inviting the devil himself into your life
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The Planet Fitness Team. 💙
Thank you for your feedback. We're sorry to hear about the difficulties you've experienced. Please be assured that we are currently investigating the matter and will get back to you as soon as possible with an update.
The Planet Fitness Team. 💙
