Planet Fitness Irene

Dear Planet Fitness,

I joined Planet Fitness three months ago after being persistently pressured by one of your sales consultants, Don Filly, at the Irene branch. Unfortunately, what should have been a positive experience has turned into a highly frustrating and misleading one.

Don failed to properly disclose the full terms of the membership, including the fact that I was being signed into a 12-month contract for both myself and my spouse—amounting to R2,000 per month. He also assured me that my Discovery Vitality benefits would apply, which turned out to be completely untrue.

This misinformation and lack of transparency have left me feeling misled and taken advantage of. His actions reflect either poor training or deliberate dishonesty. As a result, I am now stuck with an expensive contract that I did not knowingly agree to.

Don also promised that he would arrange the cancellation of my membership, but this has never happened. He is now ignoring my calls and messages entirely. Due to this unacceptable treatment, I have blocked the debit orders until this matter is properly resolved and my membership is cancelled.

I am extremely disappointed with the service and the ********* sales practices I experienced. I am in the process of taking further action against both Don and Planet Fitness for the way this matter has been handled.

I expect an urgent response and a fair resolution.