IW
Ingrid W
1 reviews | Active since Oct 2022
15 Apr 2025, 22:08
Planet fitness ****ing people into membership
They don't cancel your contract after taking 3 months to sign you up then they promis you times you agree on and they don't let you in the gym. The kids gamed with me for 3 months and once my contract was signed they told me my kids must be locked in the play room with nothing but a table and pen n paper in this new world I dint know what rock they living under. My daughter with special needs must sit at the front door in harms way to be kidnaped as there is no proper supervision.
2 months later premiums are still going off that I never agreed on.
Planet fitness manager in northmead square doesn't reply to emails. I want my refund as in yesterday
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Replies (1)Planet Fitness's replyOfficial
16 Apr 2025, 15:42Good day,
Thank you for bringing this to our attention. We sincerely apologise for your experience and the frustration it has caused.
We've escalated the matter, and our senior consultant will investigate and get back to you.
We appreciate your patience and the opportunity to correct this.
Best regards,
Planet Fitness Team.
Thank you for bringing this to our attention. We sincerely apologise for your experience and the frustration it has caused.
We've escalated the matter, and our senior consultant will investigate and get back to you.
We appreciate your patience and the opportunity to correct this.
Best regards,
Planet Fitness Team.
Planet Fitness's reply16 Apr 2025, 15:42
Official
Good day,
Thank you for bringing this to our attention. We sincerely apologise for your experience and the frustration it has caused.
We've escalated the matter, and our senior consultant will investigate and get back to you.
We appreciate your patience and the opportunity to correct this.
Best regards,
Planet Fitness Team.
Thank you for bringing this to our attention. We sincerely apologise for your experience and the frustration it has caused.
We've escalated the matter, and our senior consultant will investigate and get back to you.
We appreciate your patience and the opportunity to correct this.
Best regards,
Planet Fitness Team.
