Planet Fitness: Inconsistent service and failure to return calls.

<p>2 years ago my wife and I took out a contract. In August this year, our contract was coming to an end and we decided that we would not renew it as our son was about to be born and we were unsure if we would be able to go to gym or not. We phoned to inform Planet Fitness of this. </p> <p> </p> <p>The person we dealt with suggested that we freeze our memberships for 6 months and reassess during this time. We did this.</p> <p> </p> <p>Since then, we have reassessed and have decided that we would like to cancel our contracts which only had a few days remaining before we froze them. My wife phoned to cancel her contract which was handled immediately with no fuss and no cancelation fees.</p> <p> </p> <p>I phoned to cancel my contract (which was exactly the same as my wife's) and have been struggling for 2 weeks to get any action out of Planet Fitness - they keep promising to phone me back but never do. When I do speak to someone, they tell me I need to pay R850 cancellation fee because my contract is expiring in March - I never extended my contract to March, I froze it with only a few days left in August.</p> <p> </p> <p>I'm also curious as to why my wife received 1 set of treatment and I have received the exact opposite when our contracts were exactly the same - started at the same time, frozen at the same time, etc. </p> <p> </p> <p>I require someone to get back to me and confirm that my contract has been cancelled with no cancellation fee!</p>