Planet fitness - ******* debit off my account

Item: Planet Fitness
Rating: 1
Author: Quinton T

In December I contacted Planet Fitness to cancel my membership with immediate effect. I was instructed to pay an amount to settle and cancel the contract which I duly did. Planet Fitness confirmed that they recieved the payment and confirmed this to me telephonically and in writing. However, they decided to debit my account again for R699 in the 1st of January 2023. I called their call centre this morning (3 Jan 2023) and the lady I spoke to confirmed that they should not have lodged a debit, she informed me she would refund the payment back into my account BUT, it will take 14 days to reflect.

How can a company *******ly debit my account and then take 14 days to refund me because of their mistake, this is total bull#*@t?

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Quinton T's updateReviewer Update

07 Jan 2023, 11:50

To add to my original post regarding Plant Fitness, I recieved an SMS this morning stating that after numerous reminders I have not paid my membership and must do so immediately. I have cancelled the membership, paid in full and have had confirmation my contract is no longer active. What now Planet Fitness, are you going to *******ly debit my account again at the end of January just like you did on the 1st of January? And I am still waiting for my refund?!?!?!?!?!

Quinton T's update07 Jan 2023, 11:50

Reviewer Update