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Antoinette N
1 reviews | Active since Feb 2021
12 Nov 2021, 16:52
Planet fitness horrible service
The service at Planet fitness is very unprofessional. I cancelled my gym membership in August this year and also paid the cancellation fee as per the contract. End of September they send through a debit order which I reversed. Again in October they made 3 more debiit orders. In my attempt to resolve this, they said only part of cancellation fee was paid. I then sent through a statement proving that the two amounts went through. I sent countless emails, even went to the branch where I shared my banking details with the Consultant. We even resent the statement from the branch, however, the contact centre refuses to resolve the matter.
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Antoinette N's updateReviewer Update
26 Nov 2021, 11:35Hello Peter, Planet Fitness eventually responded and have closed the querry; thank you so much. However, this morning I realised that they debited my account again. Their response when I followed up telephonically was that I must send a statement again. Previously when sending all the statements, they kept claiming they could not view them until I went to the Branch. Please I cannot go through every month and reversing their debit orders also cost me money. Planet Fitness's service is the worst and someone is not doing what they are supposed to do. Apparently, quite a few customers are going through the same thing.
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Antoinette N's update26 Nov 2021, 11:35
Reviewer Update
Hello Peter, Planet Fitness eventually responded and have closed the querry; thank you so much. However, this morning I realised that they debited my account again. Their response when I followed up telephonically was that I must send a statement again. Previously when sending all the statements, they kept claiming they could not view them until I went to the Branch. Please I cannot go through every month and reversing their debit orders also cost me money. Planet Fitness's service is the worst and someone is not doing what they are supposed to do. Apparently, quite a few customers are going through the same thing.