Planet Fitness Horrible Service

I contacted Planet Fitness in January 2020 and asked for the consultant who assisted us to call me as I was unhappy with the service we had received and that information was not truthfully communicated to us. He informed both my mother and I that we would be double debited on the year Anniversary of us joining, so in August 2020 since we joined in August 2019. I was double debited in December 2019, I had no budget for this payment and I needed to borrow money from my family in order to get through the month. Apart from this we also didn't receive any contract from the gym.

I was very upset that no one tried emailing or phoning me once. In February I contacted Planet Fitness and asked for my membership to be cancelled since no one cared to get in contact with me. They informed me to please send a mail, and they would respond as soon as possible. I received no response from anyone at planet fitness. In March I contacted Planet Fitness again and requested that my membership be cancelled.

A year later, Dec 2020, someone contacts me with regards to outstanding payments, not even my original enquiry or cancellation. Throughout the year I did not once receive a call or email informing me of any outstanding payments. I did not visit planet fitness once in the year 2020 and now I am expected to pay for the year, even though I sent a cancellation request early in the year.

I feel that it is highly unfair that I should pay for an entire year's membership when I had requested it to be cancelled in January 2020, and did not visit the Gym once because of this.