Planet Fitness - Highly ************* (-5 star)

If I could, I would give Planet fitness a 0 star or even -5. I requested cancellation of my contract on 26/03/2020 Since then, Planet Fitness did not respond to any of my mails and neglected to cancel my contract as per my request. On 26/08/2020 I finally received my cancellation confirmation mail, but now they expect me to pay one more month for my cancellation to take effect. What is pathetic about this is the fact that my debit order goes off on the 25th of each month and the start of the next calendar period for my contract only started on 27/03/2020 and ended on 25/04/2020 I cancelled the contract according to their terms and conditions, yet I am still being charged for another month? Their terms and conditions:

5.1. You can terminate this agreement:-

(a) during the Cool Off Period which is 5 business days of membership signature date; or (b) on one calendar months formal notice to us before the expiry of the Fixed Term; or (c) during the Fixed Term, on one calendar months formal notice to us.

This is highly unprofessional conduct from a well known organisation and I will not be surprised if they close their doors due to poor customer service and the fact that they even charge the people who have lost their jobs during this period. I was warned by one of your personal trainers that you are ******* and regret not ever listening.

Are customers now responsible for Planet Fitness neglecting to handle queries during the lock-down period? As I stated on my mail dated 26/08/2020, I WILL NOT pay another month's fees after I have kept to your terms and conditions. This is a clear violation of your own T's and C's as well as a breach of the CPA.