RS
Reuben S

1 reviews | Active since Feb 2025

13 Feb 2025, 12:48

Planet Fitness Hennops View - Manager

Had a terrible experience with the manager Charlie at planet fitness by Hennops Park. I was trying to find out more about the memberships and costs and just everything by the one young girl that was helping me and she was doing a very good job helping me and explaining everything i wanted to know, then all of a sudden Charlie the MANAGER just interrupted us and pushed this girl aside and started to explain everything himself from the beginning? Like why? We were already basically finished with everything untill the manager decided to shove her aside and explain it himself and may i just add he didn't know WHAT he was talking about THE MANAGER had to turn around and ask the girl to make sure about everything he is explaining since he didn't have the slightest clue what he was on about and she also tried correcting him a few times and he just said to her "dont interrupt me, ill ask you if i need something" thats when i ALSO noticed this guy has a big ego on him and an attitude. How is Charlie the manager when he barely knows anything? And also ontop of that his ego and rudeness towards the other staff members.

I was very disappointed in his performance and how he treated the girl that was already helping me out. And i asked him why did he feel the need to interrupt us? And his response was "she doesn't know everything and it would be much quicker and better for me the manager to explain to you and help you out"

But he only wasted my time and kept asking the girl behind him for answers like what???

About 3 minutes in i decided to get up thank the girl for all her help and leave...

I dont think Charlie deserves to be the manager since what manager asks for help from someone else in explaining everything about the gym? and ontop of that he was rude to the poor girl that was only trying to do her job. I am very very dissatisfied in his performance and he needs to be under review or someone should rather appoint a new manager...

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Replies (1)
Planet Fitness
Planet Fitness's reply13 Feb 2025, 13:30
Official
Good day Reuben, 

Thank you for reaching out.  We sincerely apologise for the experience. 
Our senior consultant  will reach out to you. 

Best regards, 
Planet Fitness Team.