PLANET FITNESS HAS THE WORST CUSTOMER SERVICE!

Planet Fitness does not care about their clients. This fitness centre only cares about money and catching clients with their fine prints. I understand that once you sign a contract that you are liable, it’s just good business. What I do not understand is the horrible customer service and zero flexibility policy. They honestly don’t care that we’re in a pandemic and that some people are uncomfortable exposing themselves and their loved ones to the deadly virus. The fitness centre refuses to understand the difficult times people are facing. The ridiculous cancellation fees which were only requested because of the horrible service received from this business. I will continue to honour my contract but I will NEVER renew my contact and will recommend that all Planet Fitness members reevaluate if they’re actually happy with the service and T’s and C’s that this joke of a Gym has in their contacts. I’ve been a member since 2019 and initially it was okay, 2020 revealed what they’re all about and brought out my dissatisfaction. As a businessman, customer service is something that I take very seriously and when I am treated like this, I am extremely disappointed.