Planet Fitness Harassment & Inflated Billing After Contract Cancellation

I am extremely disappointed with the ********* and unfair conduct of Planet Fitness.

Around December 2024, I called them to requestbthe cancellation of my contract. At the time, I was informed that I would be liable for a cancellation fee of about R2,500 and my monthly subscription was about R250 per month because of Vitality discount, since I was ending the contract two months before the contract maturity date. Despite this, Planet Fitness has now referred the matter to Landau Attorneys for “collection” and is alleging that I owe an outrageous R9,500.

This is unacceptable, as I have clear evidence of my cancellation request and the amount initially quoted over the phone. Any administrative delay or failure on Planet Fitness’s part to properly process the termination cannot be shifted onto me as the consumer. I am only learning after 9 months through there attorney that the account was left open and billing continued without my knowledge or any attempts from Thier end to notify me about arrears and continued billing outside of the contract expiry date.

I feel harassed, drained, and unfairly treated by the continued threats and inflated claims. Instead of providing me with a clear written breakdown of how they calculated this alleged debt, they continue to escalate the matter to third-party attorneys.

I will not let this matter go unchallenged. If this conduct continues, I will engage legal support to defend my rights and dispute these baseless claims.

If this matter is not resolved I will further Launch a podcast episode to expose Planet Fitness’s unfair business practices and how they treat their members, hidden unfair business practices for unjust enrichment purposes. Furthermore I'll report them to the relevant consumer protection bodies for intervention because I'm not going to pay R9500 for services never rendered which irrelevant because contract even matured besides my request for cancellation.

Consumers deserve honesty, fairness, and respect not harassment and inflated debt collection.