Planet fitness Gym

Good day,

I have Joined Planet fitness gym in 2017 if not 2018 then 2020 i decide to cancel my memebership thats was october 2021 due to me not confortable to go to gym with covid, As i was on the call with an agent she told me that i can freeze my account form October and then December my contract will have ended but when i have to rejoin i will have to pay, to my suprise my contract is still active and am getting emails am owing...I send serveral Emails and now my bill is increasing even when my contract has ended, Planet fitness please resolve this issue am cant pay for service that i did not use...I also had an email from Mpho kholopane as if this issue will be solved now im getting message my account has send to Soya financial Why is it difficult to end my contract, I wont pay for service i did npt use