KD
Kim D

1 reviews | Active since Sept 2020

27 Mar 2025, 10:30

PLANET FITNESS GYM

I paid 1 year in advance for my membership.I informed the front desk that i had paid this money over to them via eft.I also informed them not to take a monthly debit order off my account as i was in credit. The next thing on the 25th low and behold a monthly deduction comes off my account. I called their head office and explained what had been done and i was told i would have to wait 15 working days for my funds to be returned to me. The funds incidentally were allocated to PLANET FITNESS POTCHEFSTROOM. I have a membership in GEORGE. This error was made by them and i must suffer the consequences !

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Replies (1)
Planet Fitness
Planet Fitness's reply28 Mar 2025, 08:41
Official
Good day, Kim. 

Thank you for reaching out. We sincerely apologise for the experience you've had. 
Our records indicate that a refund is in progress. 
Thank you for your patience. 

Best regards,
Planet Fitness Team.