KD
Kim D
1 reviews | Active since Sept 2020
27 Mar 2025, 10:30
PLANET FITNESS GYM
I paid 1 year in advance for my membership.I informed the front desk that i had paid this money over to them via eft.I also informed them not to take a monthly debit order off my account as i was in credit. The next thing on the 25th low and behold a monthly deduction comes off my account. I called their head office and explained what had been done and i was told i would have to wait 15 working days for my funds to be returned to me. The funds incidentally were allocated to PLANET FITNESS POTCHEFSTROOM. I have a membership in GEORGE. This error was made by them and i must suffer the consequences !
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Replies (1)Planet Fitness's replyOfficial
28 Mar 2025, 08:41Good day, Kim.
Thank you for reaching out. We sincerely apologise for the experience you've had.
Our records indicate that a refund is in progress.
Thank you for your patience.
Best regards,
Planet Fitness Team.
Thank you for reaching out. We sincerely apologise for the experience you've had.
Our records indicate that a refund is in progress.
Thank you for your patience.
Best regards,
Planet Fitness Team.
Planet Fitness's reply28 Mar 2025, 08:41
Official
Good day, Kim.
Thank you for reaching out. We sincerely apologise for the experience you've had.
Our records indicate that a refund is in progress.
Thank you for your patience.
Best regards,
Planet Fitness Team.
Thank you for reaching out. We sincerely apologise for the experience you've had.
Our records indicate that a refund is in progress.
Thank you for your patience.
Best regards,
Planet Fitness Team.
