Planet Fitness George - bad experience

My experience at Planet Fitness George so far has been upsetting. My friend and I joined from April 2024. First our tag did not work for a whole month. They had to check us in every time we arrived at the gym. Every time they had the same excuse that there was a problem with everyone that joined in April and that they are sorting it out (can't believe that it takes a month to sort out).

Secondly the one day we tried to enter the one person helping us said loudly in front of other customers "Mam your debit order declined" - this s unprofessional as well as we signed up with a free month so there was no debit order.

Thirdly the Planet Fitness app did not work, and we have reported this multiple times. Due to this we could not access the exercise plans that we really want and that we are paying for.

We also could not receive our gym bag because of the app not working.

Fourthly we signed our contract stating we want the double levy to go off in December. In June we received a sms stating the double levy will be deducted in July. We phoned the gym and after explaining to the lady she put us on hold for a long time and after that we talked to her again and she put the phone down in my ear. I had to drive to the gym and try and sort it out.

One of the salesperson's assisted us and said they will fix it and change it. The levy still went off in July. One this day we again also reported the fact that our app is still not working and that we have not received our bag.

Last night we requested help again for the app and it is still not working. We told them we have already contacted customer support and they cant help us.

I really think this is bad services and that nothing works - except my debit order, because that they can deduct each month.

My money is good enough - should they not also keep up their end of the agreement?