Planet fitness Gate Mega club lack of service

Hi

I have had my planet fitness contract for approximetly a year now. when taking out the contract i took a main contract and my wife a black tag linked to my contract. in the last year my black tag has worked for a total of 3 months. i have spoken to every person in the gym i can think of to try and resolve this to no avail as it seems to be a system error. currently the service is sub par and the fact that no technical or managerial person can assist me to sort a minor issue, i have no confidence that they will be able to sort anything more important.

just to make myself clear a do not have an issue wqith a spesefic staff memeber, i have an issue with the overall cutomer service of the gym.

it has been more than 6 months now where my tag is not working. and planet fitness has deducted the funds every month. as far as i understand it it is theft to take someones money and not provide them the service you agreed to.