Planet Fitness - Frustrating, *********** after sales

Planet fitness has the worst customer service & the most *********** staff that I've dealt with. I needed to have my membership frozen and called in Feb. to do this. I was told my debit needed to go off at the end of Feb. & someone will call me back - which obviously no one did. I've been trying for the last 6 days to get through to their customer care & when I finally did I had to deal with someone who couldn't even capture my ID no. correctly after 4 attempts. She then put me on hold indefinetly when I asked to speak to the manager & left to go home. Don't waste your time with Planet Fitness - when they want you join a sales consultant with harass you 6 times a day for days on end but they can't provide the after sales service thats required.