PLANET FITNESS - ********** DEBIT ORDERS

********** DEBIT ORDERS FROM PLANET FITNESS I cancelled my Planet Fitness membership at the end of NOVEMBER 2018 already (via telephone call AND email) as I was leaving the country for a while and I was informed by the Planet Fitness customer service center agent that the membership was indeed cancelled and that the last debit order would run off of my account in JANUARY 2019 with the amount of R189.00 (reference number of call: PF ********** ). My account has since been debited for the past THREE MONTHS of this year WITH THE AMOUNT OF R799.00 EACH MONTH with bank references as follows: PF -SC ********** ********** 041 (02/01/2019), PF -SC ********** ********** 100 (01/02/2019), and PF -SC ********** ********** 144 (01/03/2019) - NONE OF WHICH I HAVE AUTHORISED.

I have since called AGAIN in January querying why this amount of R799.00 was deducted since I was originally told it would be R189.00 (reference number of call: PF ********** ), but I was provided with no useful information in this regard and after waiting on hold for 45 MINUTES was also told by the call center agent that he would get back to me via email correspondence (which he did not).

After noticing these ********** debit orders on my account, I have since contacted my bank to put a STOP on these but they informed me that I need to contact planet fitness once AGAIN to get them to stop the debit order from their side. I have emailed the customer care center on several occasions this past week (reference number: PF ********** ) and told they would respond within 72 hours but they have just IGNORED ME and failed to respond conveniently . PLANET FITNESS ARE ******* - AVOID THEM AT ALL COSTS!!