Planet Fitness ********** Contract!

Am I the only one who has experienced the helpless feeling of trying to get anywhere with the "customer care" of planet fitness and to be respected as a client? Been sent around and back for the last three weeks (on the phone very second day)

I signed a 12 month contract in Dec 2018 with Morne Fourie. He promised and repeatedly made a big hoo-ha about an opening special for 399 pm for a 12 month contract for the club I attend at Queenswood. After repeatedly! confirming the price I paid my joining fee, tag fee and black tag. So id be paying 549pm for 12 months.

In January 2019... R700 went off my account. I went in to find out why so mich had been deducted. Here the manager JJ told me that I was definitely correct in my understanding (that too much was deducted) and that I needed to pay 399 a month on the opening special price. I repeated AGAIN that I need a 12 month contract only. Upon the agreement and reassurance I signed a superceding contract, filling in my name and details... And this manager told me that I needn't worry, he would "fill in the rest". Little did I know, that he put me on a 24 month contract!!! I only found out now in Nov when I needed to finalize that my contract was supposed to end now. Just to find out that I would have to cancel the contract and pay R1900 for the cancellation fee. I find this very dishonest and ********** behaviour apalling, especially since the gentlemen are now working elsewhere and arent able to take responsibility for this. Added bonus, I did not sign the line in the section that holds my details and the supposed 24 month agreement. Does this not make this contract null and void??

I find it unacceptable that I need to pay for something I didn't ask or even sign for and that I don't het what was very convincingly sold to me by Morne Fourie. And for three weeks since lodging a query no real solution is bought by Planet Fitness. I would not recommend anyone to do business here. False advertising and a complete disregard for loyal clients money.

I expect that I will be able to end my contract without paying for someone else's mistake.