SM
Siphiwokazi M

1 reviews | Active since Jun 2016

09 Jul 2021, 10:58

Planet Fitness *****

I had a gym membership with planet fitness starting in 2019 (before pandemic). I changed my membership from Centurion gate to Centurion mall as it was just more convenient. The process was complete. I paid the R200 transfer and I attended that gym. Few weeks later I received a call to say I was in the process of moving. I advised it can't be. The process is done. I paid the R200 in the gym as inat****ed by the call centre. I then directly called pf who told me the R200 I paid was taken as a premium for the month. The mess continued and I received no assistance from pf as the systems were always down and of course no one took enough initiative to take down numbers and get back to clients. Earlier this year I was contacted by Saya recoveries who told me they had been contracted by pf to recover arrears. No problem I go on with the arrangement. A few months later I receive a new debit order of R299 with the reference planet fitness. I asked Saya and they said it's the premium for my currentemebership and I should feel free to reverse it. Today I finally get through to pf and Dineo advised that the R299 is their lawyer fees. R150 is my personal arrangement and I still need to pay R528. So I went from agreeing to pay R299 at my new gym. To paying R150 R299 and R528. Make this make sense. Mom's you gyms are closed and I now live over 30kms from either gym.

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