sU
stefan U

1 reviews | Active since Jan 2011

01 Jul 2025, 07:17

Planet Fitness Fourways ICG Spinning Bike Maintenance

Planet Fitness Fourways For months we have been raising issues around maintenance on the ICG Spinning Bikes and management has assured us that they are on top of it in conjunction with head office. Almost six months later, management is still claiming that head office has been engaged to source spares and tools, with little to no progress being made to address the problems on the ground. This speaks to ********* business practices, with membership fees being deducted, but the equipment that I signed up for is unavailable for use.

0
Replies (1)
Planet Fitness
Planet Fitness's reply11 Jul 2025, 14:58
Official
Hi Stefan,
 Thank you for raising this concern. We apologise for the ongoing problems with the ICG spinning bikes at Fourways and the slow progress in getting them fixed. 
Please be assured that we take this seriously. We understand how frustrating it is to pay full membership fees without access to promised equipment. A member of our team will be in touch to address this issue personally, explain the current status with parts and maintenance, and ensure we find a resolution for you. 
Thank you for your patience and for bringing this to our attention. 

The Planet Fitness Team 💙