Planet fitness fourways horrific experience

I have been disputing a gym fee with planet fitness fourways for weeks, I have been sent from pillar to post explaining the same thing over again. I spoke to Bianca who promised to assist and told me to reverse the debit order in dispute, today I spoke to Sibusiso, I have spoken to the reception manager, referred to the customer service call center but still nothing. I signed up for the vitality deal with Sibu who blatantly provided false information about what I qualify for. Another manager called JP reportedly dismissed my dispute saying I will pay for whatever I signed for. Till this day I have not received my contract and I have to follow up on them. You actually treat people as fools and think its okay to hide and protect your staff for wrong doing and misleading customers. This has been going on since 30 August, not even my emails are rep****. This is the worst experience, something I never expected at all.