CF
Claudia F

1 reviews | Active since Aug 2025

12 Aug 2025, 10:26

Planet Fitness FOURWAY****cessive Buddy Entry Requirements

As a member of Planet Fitness Fourways, I am beyond frustrated with their latest buddy admittance policies.

Under this system, the main member must generate a QR code via the Planet Fitness app each day for their buddy to gain entry. I understand the purpose of this process and, personally, I have no issue with generating the QR code.

However, it is unreasonable that the buddy is still required to present proof of identification every single time, even when entering alongside the main member and with a valid QR code. This extra step is unnecessary and inconvenient for regular members who have already been verified.

Requiring both a daily QR code and constant ID checks feels excessive. Once a buddy’s identity has been verified and they are accompanied by the main member with a valid QR code, that should be sufficient for entry.

What will be the next requirement? The buddy's birth certificate? Proof of residence?

I urge Planet Fitness to review this process and find a balance between security and member convenience.

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Replies (1)
Planet Fitness
Planet Fitness's reply13 Aug 2025, 16:22
Official
Hi Claudia,

Thank you for taking the time to share your detailed feedback regarding the buddy admittance process at Planet Fitness Fourways.
This is a great suggestion, and we truly appreciate your perspective. We understand your concerns around the repeated ID checks and the inconvenience it causes, especially when the buddy is accompanied by the main member and a valid QR code has already been generated.
Please be assured that we will be taking this feedback forward to our Operations team for review. We’re always looking for ways to improve our processes while maintaining a secure and seamless experience for all our members.

Thank you again for bringing this to our attention. Your input is truly valued.

Kind regards,
The Planet Fitness Team. 💙