1 reviews | Active since Aug 2025
Planet fitness ***** - forged signatures, harassment and unauthorised debit orders.
Essay Review of Planet Fitness
In 2024, my father and I signed up with Planet Fitness during what was advertised as a Black Friday promotion. At the time, we believed we were entering into a fair and transparent agreement. However, what followed was a shocking series of events that revealed not only a lack of transparency but also outright *****ulent practices. We were never advised that the promotion locked us into a two‑year contract at R900 per month. Worse still, our signatures were forged and copied onto the contract without our consent, binding us to terms we never agreed to.
For an entire year, we attempted to resolve this matter. We visited branches, made countless phone calls, and submitted proof of forgery and proof of no communication. Yet, our efforts were met with indifference, rudeness, and outright refusal to assist. Managers were unprofessional, unfriendly, and ********* in their conduct, often dismissing our concerns and redirecting us to new people without accountability. At the Waterkant branch, we were even made to sit in an office, only for the managers to walk out and leave us with no assistance whatsoever. The person who initially assisted us eventually refused to help, leaving us trapped in a cycle of endless redirection and neglect. Despite clear evidence of wrongdoing, Planet Fitness failed to respond meaningfully, demonstrating a complete disregard for customer rights and ethical business practices.
Instead of resolving the issue, Planet Fitness escalated matters further. Debt collectors began harassing us for money we are not liable to pay, adding emotional distress to an already *****ulent situation. To make matters worse, our accounts started being debited with smaller amounts from different Planet Fitness accounts, a deceptive tactic designed to avoid detection and continue extracting money ********ly. When we attempted to cancel the contract, we were denied cancellation and forced to pay an additional five months, compounding the financial burden of an agreement we never legitimately entered into.
This experience has revealed Planet Fitness to be a company that operates with dishonesty, *****, and abuse of its customers. Forging signatures, hiding contract terms, ignoring evidence, refusing to resolve complaints, harassing customers with debt collectors, secretly debiting smaller amounts, forcing extra payments after denying cancellation, and walking out on customers seeking help are not isolated mistakes—they are systemic failures that reflect a deeply ********* culture. For a gym of such size and reputation, this level of misconduct is shocking and unacceptable.
Planet Fitness has shown itself to be rude, unfriendly, unprofessional, and *********. Customers deserve transparency, respect, and accountability, yet our experience has been the opposite. I strongly caution others to avoid signing up during promotions and to scrutinize every contract carefully before committing. What was marketed as a Black Friday deal turned into a nightmare of *****, harassment, and exploitation.
Urgent help is needed to get this resolved. We cannot continue to face harassment, unauthorized debits, and ********* treatment. Planet Fitness must be held accountable, and immediate intervention is required to stop this abuse.
Thank you for your feedback and for confirming the outcome of your internal review. While I acknowledge your findings, I must respectfully disagree with the conclusion that no further action can be taken.
The existence of a signed contract does not negate the concerns raised regarding the circumstances under which the memberships were obtained. The fact that cases were logged previously indicates that issues were identified and warranted investigation. Furthermore, visits to the club alone cannot be taken as conclusive proof of intent to participate, especially when the validity of the contract itself is in dispute.
I also wish to highlight that there was no communication provided to us during the investigation process, which has contributed significantly to our dissatisfaction with the handling of this matter.
Most importantly, our signatures were copied onto the contracts without our consent. The only documents we signed were for the tags, and our agreement was strictly limited to six months at R99 per month. While we did attend the gym during that agreed period, any implication of ongoing intent or binding membership beyond this is inaccurate and misleading.
In addition, different amounts were debited from our accounts, and debit orders were processed against different accounts without authorization. This is a serious irregularity that cannot be overlooked, as it demonstrates that the billing practices app**** to our memberships were inconsistent, unauthorized, and outside the scope of the agreement we entered into.
Finally, we require that someone contact us directly and properly to address these issues. The lack of professional communication throughout this process is unacceptable and has only compounded the problem.
I remain dissatisfied with the resolution provided and believe this matter requires further escalation beyond internal review. Please advise on the appropriate external body or ombudsman to whom this case can be referred, as I intend to pursue the matter until a fair and transparent resolution is achieved.
Thanks
Thank you for your feedback and for confirming the outcome of your internal review. While I acknowledge your findings, I must respectfully disagree with the conclusion that no further action can be taken.
The existence of a signed contract does not negate the concerns raised regarding the circumstances under which the memberships were obtained. The fact that cases were logged previously indicates that issues were identified and warranted investigation. Furthermore, visits to the club alone cannot be taken as conclusive proof of intent to participate, especially when the validity of the contract itself is in dispute.
I also wish to highlight that there was no communication provided to us during the investigation process, which has contributed significantly to our dissatisfaction with the handling of this matter.
Most importantly, our signatures were copied onto the contracts without our consent. The only documents we signed were for the tags, and our agreement was strictly limited to six months at R99 per month. While we did attend the gym during that agreed period, any implication of ongoing intent or binding membership beyond this is inaccurate and misleading.
In addition, different amounts were debited from our accounts, and debit orders were processed against different accounts without authorization. This is a serious irregularity that cannot be overlooked, as it demonstrates that the billing practices app**** to our memberships were inconsistent, unauthorized, and outside the scope of the agreement we entered into.
Finally, we require that someone contact us directly and properly to address these issues. The lack of professional communication throughout this process is unacceptable and has only compounded the problem.
I remain dissatisfied with the resolution provided and believe this matter requires further escalation beyond internal review. Please advise on the appropriate external body or ombudsman to whom this case can be referred, as I intend to pursue the matter until a fair and transparent resolution is achieved.
Thanks