PLANET FITNESS FALSE!!!

I write this post with much irritation, hopelessness and frankly just sad for their part. I opened an account for myself, and my minor brother in March 2018. We visited the facilities about 3 or 4 times within the first couple of weeks. i then fell ill with kidney failure abroad and upon my return was in and out of hospitals for the following 6 months. Never to have gone to the gym again, I then realised that my recovery would take very long and would not be able to transport myself or my brother to the new venue they had moved to and frankly, medically i was unable to gym. My first attempt to cancel the contracts was the end of September, to which no administrative person was helpful or could even keep a telephone call for longer than 2min. the following month, when the money was deducted again, i went through the entire process again, this time with a mail stating that my query was solved for both accounts. this happened each and every month. The end of November I was now giving away money towards nothing and had enough. only then was I informed about the hidden settlement fee that I had to pay to get the account cancelled.

i made a plan and paid both accounts in full for the settlements, received an email to say that the last deduction would be 28 Dec 2018 and then its done. i mailed proof of payment with the mail stating 28/12 would be the last deduction, BUT still Jan deduction came and they took out double. The bank has been a great help in this matter to reverse the January payments, so i could get that money back based on my evidence, BUT this is now APRIL and I already got a sms this afternoon stating that Planet Fitness has noticed i have not paid my recent bill. I am in a situation where there cannot be money in my account due to this and every reversal at the bank is costing me R40. so if they deduct double in one month for the 2 accounts, I am still R160 out of pocket just for them to harass me.

call centers hardly answer the phone, they blatantly lie when you speak to them and the phone has been put down in my ears too many times. i even had a consultant personally email me to ask for the proof pf payments, sent it to her and followed up with her every day for a week, but not 1 single response at all.

I am disgusted in the service, all i want to do is stop being harassed. i made thousands in settlement - just leave me please