ME
Melissa E
1 reviews | Active since Jul 2013
15 Dec 2018, 21:14
Planet Fitness - extremely bad experience
I cancelled contract at PF Moreleta Park 4 days after signing up for a "free 3 month" contract, due to extremely bad service by Charles, and still today, more than 4 months after this I am still struggling to get PF to release me from the contract without penalty. The customer service is terrible and they have no shame in basically forcing people to sign up for a "free" contract and then starting to deduct money from their account right away. Be very careful before signing anything at PF!
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Melissa E's updateReviewer Update
15 Dec 2018, 21:17Also, PF Moreleta Park lost my ID doc and then Charles accused me of lying when I told him that he did make a copy of it. I have sent countless emails, and no resolution of this issue. I get an email saying "query closed" without the issue being resolved. Unacceptable!!
ME
Melissa E's update15 Dec 2018, 21:17
Reviewer Update
Also, PF Moreleta Park lost my ID doc and then Charles accused me of lying when I told him that he did make a copy of it. I have sent countless emails, and no resolution of this issue. I get an email saying "query closed" without the issue being resolved. Unacceptable!!