BT
Brandon T

1 reviews | Active since Jul 2024

17 Jul 2024, 17:30

Planet Fitness Experience

My recent experience with Planet Fitness has been nothing short of frustrating and disappointing. When I signed up for a membership, I was provided with false information that has now led to a situation that I wanted to avoid in the first place.

The employee who assisted me assured me that I could sign up for the gym membership and only pay for the months that I would be able to use the facilities, considering my frequent travel due to work commitments. Despite expressing my concerns about potential debt collectors getting involved if I missed payments, I was reassured that Planet Fitness operated differently and that I would only be billed for the months I utilized the gym.

However, this turned out to be far from the truth. I am now being hounded by debt collectors relentlessly, despite never receiving a copy of the contract that was supposedly agreed upon. In an attempt to rectify this situation, I reached out to an employee via WhatsApp to cancel my contract, only to be informed that I would need to pay over 6K, including arrears, to terminate the agreement. This is precisely the scenario I wished to avoid from the beginning.

Feeling deceived and taken advantage of, it seems as though I have fallen victim to a **** that is now negatively impacting my credit score. The lack of transparency and accountability on the part of Planet Fitness has left me deeply dissatisfied with their services and has caused undue stress and financial strain.

In conclusion, my experience with Planet Fitness has been marred by misinformation, broken promises, and financial implications that were not disclosed at the time of signing up. This ordeal has left me questioning the integrity and ethics of the company and serves as a cautionary tale for those considering entering into any contractual agreements with them.

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Replies (1)
Planet Fitness
Planet Fitness's reply18 Jul 2024, 08:53
Official
Hi Brandon,

 We are truly sorry to hear about your experience and deeply regret the frustration and inconvenience this has caused you.   We take your feedback seriously and would like to investigate this matter further to address any miscommunication or misunderstanding.  The team will investigate the issue and find the best resolution and ensure that this doesn't doesn't happen. 
 Thank you for bringing this to our attention.