PLANET FITNESS EMPLOYEES ARE ABSOLUTELY APPALLING.

DISGUSTING CUSTOMER SERVICE. CANNOT COMPLETE SIMPLE TASKS. DO NOT COMMUNICATE OR GET BACK TO THE CUSTOMER REGARDING THEIR COMPLAINTS.

I have now attempted to reach out to Planet fitness to cancel my membership over 10 times in the past 3+ weeks, (which has still not been cancelled.) My complaint was initially brought up as their employee did not disclose all of the fees that they are hiding, as well as one of their employees contacting me on WhatsApp without my permission by taking my number from the sign up forms, asking me for money.

Head of sales at the Morningside branch proceeded to call me after I had to ask multiple times to be updated on this matter, she me attitude on the phone call, sounded disinterested in solving anything, swore me and then cut the call on me. (She had used her own number and called me over WhatsApp -there is now no recording of this call, but I do have a screenshot)

Contract has still not been cancelled. Nobody has followed up with me or even apologized for any of this.

I refuse to be associated to Planet Fitness after being harassed, disrespected and dismissed.

Emails & phonecalls from my side have been made, constantly having to explain and re-explain the same situation over and over again.

A customer care agent, knowing the issue still tried to convince me to reconsider cancelling the membership by calling me.

I don’t understand why a very valid issue, cannot be solved promptly.

No way will I be paying any cancellation fees or any fees linked to Planet Fitness.

HOW DO I GET MY MEMBERSHIP CANCELLED?