Planet Fitness - Double Debit Order After Two Months - On (Supposed To Be) Three Months Free Deal

My wife and I joined Planet Fitness on the 3 months free deal as we were at Virgin Active at that time. We joined Planet Fitness 25 April 2022.. 14 July Planet Fitness debited both my wife and I double the amount of what our monthly debit order should be, and after a long struggle and fight Planet Fitness refunded half of what they were supposed to. It is now September 2022, my wife's refund hasn't happened yet. We had endless discussions with the Olympus branch manager who says that he can only do so much logging tickets with customer service, but can't do more than that. My wife spoke to Planet Fitness a few days ago, they said that they can't refund but they won't debit her for the month of September and October. Surprise surprise, there was a debit order that went off for September. This is a next level of ridicule! Now Planet Fitness says that the three months deal is actually only a two month deal as April was counted as the first free month, because we joined 25 April. Super confusing, the sales person really did well in getting our attention end of April. We enjoy the club, but we really feel that there were no transparency or urgency to sort out our issue!!

By the way, the lady that are checking my profile now to make sense of everything said she will phone me right back, still no feedback.