Planet Fitness does not reply.

I made an arrangement with Jack McGregor at Planet Fitness regarding my outstanding amount. I paid an amount 12 June. Then the outstanding was supposed to get written off. It is now the 21st. No one is replying to my emails, not this individual, or customer service. No one is bothering on assisting me in how far this is.

Now they phone me AGAIN to ask for the full outstanding amount, when the arrangement was made that the last bit gets written off. This is ridiculous!!!!

No one is replying!!!!!!!