Planet fitness & Discovery Vitality

I am very disappointed & been frustrated since the get go of signing up. First an unauthorised buddy tag added price was added onto my membership with an increased debit order. I had to pay failed debit order fees three times due to lack of urgency and responsibility from their side.

The next frustration was that my membership fee had increased by more than 21% which is far off from the accepted price increase and I had absolutely no communication whatsoever for this planned increase. They are supposed to give 40 days worth of notice before applying any increases and it did not happen. Planet Fitness Phesantekraal (Steward) said that a ticket would be lodged & someone will contact me to take it further & resolve. Now I am dealing with NO responses from the gym nor the Discovery Vitality customer service for this increase & another debit order is to go off soon.

Such a big lack in communication & customer service I would NOT RECOMMEND