Planet Fitness Discovery Vitality

I struggled for nearly six months to get my Discovery Vitality linked to my Planet Fitness membership, during which time I will billed the full amount and the yearly levy.

I signed up at PF Hazelwood, initially without Vitality, where the consultant told me it wouldn't be an issue, as once I had Vitality they could just activate it. Once I had Vitality, every time we tried to activate it with a new contract, there would be a system error on the PF app the consultant was using. This would go on for two months, each time with a promise that they would investigate, and never with any results.

Eventually I managed to get it escalated to head-office, where I was then told by the Hazelwood sales team that I have never had Vitality according to their system. Since the start of this issue I have been in contact with Discovery and at every point they have confirmed that there was nothing wrong with my Vitality. Eventually I was finally told by PF that the issue was resolved and that I could go to the club to have it activated, which it now finally worked.

This entire process took multiple wasted visits and many weeks of back and forth emails with PF Hazelwood sales to get resolved. Do not expect any kind of prompt assistance if something goes wrong at this company.

I have asked them to refund me the months I was forced to pay the full amount through no fault of my own, but as per usual I have not received a response.