Planet Fitness - Dewaterkant

Planet Fitness Dewaterkant - I have been waiting for feedback from Planet Fitness regarding my membership. I have swapped over to vitality in December 2023 and paid the activation fee. I got debited in full and queried why this is still happening i have went in multiple times to sort it out and the response was that the JOTO forms used was not capturing it. I eventually had it sorted out with the Manager and was agreed that I will get rebated for the amounts debited in full for January 2024 - March 2024.

In April i saw a debit order go off and gave it a month for Planet Fitness to sort out (As I was told that they will rebate me and not charge me for the months I have paid full and would be pro-rated to cover on going months). I then followed up with an email and I have not gotten a email with any acknowledgment or feed back on this till today. I have Phoned Planet Fitness on the 31st of July 2024 to find out what the situation is with this. They said they will sort it out and revert back to me with an update in 2 days time. Today is Monday the 5th of August 2024 and never heard anything back.

I have phoned today and no one can seem to help me with this and expect me to call back again as the guy who is dealing with the situation is off today. I mean does client satisfaction not mean anything, it quite ridiculous that I have to call back. also on top of that there has been no query logged on my Profile that anyone can pick up. So clearly it has not been taken seriously and I am being debited every month until today.

This is actually ridiculous the way its being handled and for this long. Definitely considering cancelling at this point as if this is the way my case is being handled. I mean Gym fees are not cheap!.