NP
Neil P

1 reviews | Active since Feb 2019

10 Nov 2025, 21:34

Planet Fitness Demands R15,621 after no contact for two years

Planet Fitness is demanding R15,621 in outstanding fees for a contract I believe was cancelled or expired over two years ago.

Lack of Communication: Planet Fitness failed to contact me or send any statements for over two years, resulting in this sudden, massive debt demand. This failure to mitigate their loss is a clear violation of the Consumer Protection Act (CPA).

No Proof Provided: Planet Fitness has failed to provide any verifiable evidence of their alleged contact attempts.

Debt Collector Harassment: I am now being harassed by Landau Collections to pay this unsubstantiated debt, which only serves as an attempt to pressure me into paying without resolving the dispute.

0
Replies (1)
Planet Fitness
Planet Fitness's reply12 Nov 2025, 12:11
Official
Hi Neil, 

Thank you for bringing this to our attention and for sharing all the details. 
We’re very sorry for the frustration this has caused. We’ll look into the matter, including the communication, contract history and the involvement of Landau Collections, and be in touch with you directly to discuss and resolve this. 

Regards,
The Planet Fitness Team.  💙