Planet Fitness delay on Refund

In March 2026 I paid my outstanding account in advance on 17 March 2026.

On 25 March 2026 my account was double debited with the outstanding and current membership fee.

I immediately called and emailed Planet fitness asking for a refund. They gave me reference numbers and escalated the matter.

It's going to be a month since this happened on the 25th of April and when I ask for feedback I am told the refund has been approved and is with he back office finance team for processing. There is no turnaround time.

This is so unacceptable when I paid my fees up to date and still need to struggle to get a refund. I'm highly disappointed in their customers treatment and feel that it's unfair. The process explained to me when lodging the claim for refund and what is happening now is totally different. It goes against TCF rules I need someone to explain to me when the send money button has been clicked. I have spent a lot of airtime trying to get this resolved and do not have anything left to give.