Planet Fitness Debited again after cancellation - Worst Experience Ever

Good Day

I am so angry at Planet Fitness!!! The most disgusting service I have ever received, let me list all my negative experiences since cancellation of my contract.

My husband has also cancelled his contract and paid all the fees involved and is experiencing the same thing.

1. You are placed on hold for an eternity and everyday its the same story "we are experiencing high call volumes" complete lies!!! 2. "Leave a message and we will call you back" don't hold your breath because no one ever calls you back no matter how many messages do you leave. 3. Eventually I got through to a consultant who assisted with my cancellation and also advised me how much I need to pay which I did and sent through the proof of payment. 4. On the 24th December 2018 I sent a follow up email regarding my cancellation and I have received no response. 5. On the 28th December 2018 I was debited my monthly premium which was not supposed to be done as I had already cancelled. 6. On the 31st December 2018 I sent another email querying the debit order and still no response. 7. Today I called again and sent another email and have still not received any feedback.

I need this sorted ASAP.

You guys need to brush up on your customer service.

If not I will take this further as i have all correspondence that I have sent and called to date.