PLANET FITNESS CUSTOMER SERVICE IS ******* AND THEY JUST KEEP TAKING MONEY FROM MY ACCOUNT

<p>I had an annual membership with planet fitness 2 years ago and a year in decided to change over to the vitality contract.Cancellation of the 2 year contract was done or so i was told and my new vitality benefit started wit the gym in may last year.On the first month of my new benefit planet fitness still debited me for my old 2 year contract,i called them and they apologised and then took 2 weeks to refund me,and as usual with planet fitness no feedback is provided as the customer must do all the calling.During this time i also successfuly cancelled my black tag membership in July of 2015.Then in December 2015 plant fitness started deducting the membership fee and continued so do so for 6 months until the end of May 2016.I called in the planet fitness call centre and logged the issue with Belinda the call centre agent and she gave me a reference number and sent me and e-mail to say my query has been closed.I am due a refund for th e6 months they took my money for a membership that was cancelled.I then proceded to call in everyday and on most days i was told that they dop not know what the refund amount will be or when the refund will be done.In some cases they told me an agent named Patricia will call me back and she never did.Today i spoke to a lady named Zanele and she told me the refund is sitting with a manager,this has been a week now and no one at planet knows what's going on.</p> <p>This is the worst customer service i have ever experienced,i will soon take this up with the club i am with and cancel my membership as i feel taken advantage of now 2 times by Planet fitness,and the staff apologise and move on like they don't care.The managers are worse as they just tell you to call the call centre and follow the prompts on the line.</p> <p> </p> <p>Really guys please just refund me my **** money and let me be done with you.</p>