PLANET FITNESS CUSTOMER SERVICE

<p>I've app**** to cancel my membership with Planet Fitness and requested a settlement fee amount I need to pay because I am relocating and there isn't a closer brand where I am relocating to. </p> <p> </p> <p>I was asked to pay R598.26 within 24hrs which I did , after I paid and sent proof of payment I was told the amount was wrong, after I have confirmed twice with the customer service. Now I still haven't got assistance, I was told the manager will handle the matter on tuesday 23th, and probably get back to me by thursday 26th. Why is the process taking so long?? Now my worry is that I am going to be billed for june which I will not be attending the gym, can I please get help asap. </p> <p>Email Report on the matter below</p> <p> </p> <p>On Wed, May 17, 2017 at 4:20 PM, ********** wrote:<br />Dear Member,</p> <p>Your membership is still inside minimum term; this means that a settlement fee of R598.26 is payable before we can process cancellation of your membership. Please note that this settlement fee amount is applicable for the next 24 hours.</p> <p>Your settlement fee can be paid via EFT into the following account:</p> <p>Planet Fitness Holdings<br />Nedbank<br />Account No. ********** 761<br />Branch: Business Northrand Banking<br />Branch Code: 146905<br />Reference number: PF- ********** 22</p> <p>Please send us proof of payment as soon as possible to: ********** <p>Only on receipt of your proof of payment, can we process your cancellation request; unfortunately, if we haven’t received this from you within 7 days of logging your cancellation request, then it will automatically be closed with no action.</p> <p>Kind Regards,<br />Your Planet Fitness Team</p> <p> </p> <p>On Thu, May 18, 2017 at 12:33 PM, Nthabi Mokgosi ********** wrote:<br />Good day,</p> <p>As per request I have made the payment and referenced using this number PF- ********** 22 and I see i was given another reference PF ********** </p> <p>As discussed on the phone with one of your consultants not sure about his name but the call was made for ********** 881 and it went on for 2 minutes, I have paid the requested amount which confirms that it's the only required amount to pay in order to settle my account.</p> <p>Attached please find proof of payment and kindly advise how long the process will take for it to be cleared and if the membership will be inactive right away as i went to the gym this morning, this is just to find out when i should then stop going to gym, is it today? after 24 hours? etc.</p> <p>Thank you very much for all your assistance.</p> <p>I look forward to your response.</p> <p> </p> <p>On Thu, May 18, 2017 at 5:07 PM, Nthabi Mokgosi ********** wrote:<br />Good day,</p> <p>I would like to make a follow up on my settlement amount to cancel my membership. I called earlier reference of the call is PF- ********** and if i remember correctly Mr Lebone was the one on the call with me.</p> <p>Before calling to confirm receipt of proof of payment I called in the morning to confirm if my settlement fee is correct was correct and has no additional costs and the answer I got was a yes, that it is R598.26 .</p> <p>Now on the last call I made I am told that there's a mistake I have to pay R1798.80 not R598.26. I am not happy with this since it's confusing me as a client.</p> <p>It's almost 5 o'clock now and I was told I will receive a call and email regarding his issue yet I haven't received anything yet. Since the request indicated that I have to make payment within 24 hours, I did so, but I am now confused on what's going to happen since now another amount popped up.</p> <p>I do not mean to be rude or insensitive but I send an email to confirm if R598.26 was the only amount to pay, there was no response, I then phoned this morning and I got the confirmation that that's the amount to pay R598.26. Now that this amount has changed what must I then do as this is not my fault? who is telling the truth or can I request to speak to a manager to tell me what's right or wrong as I couldn't even find the terms on the planet fitness website.</p> <p>I have never experienced any challenges with planet fitness until today, It's a bit unsettling and now i'm even concern if it would be appropriate to sign up with another one of your branch if mistakes like this keep happening.</p> <p>With due respect may this request be followed up as soon as possible since I need to make sure I have settled my membership as requested.</p> <p>I have reattached the proof of payment made for R598.26</p>