1 reviews | Active since Nov 2024
Planet Fitness continues to debit my account after confirmed cancellation
I cancelled my Planet Fitness membership on 8 October and received confirmation that my membership was successfully cancelled. Despite this, Planet Fitness has continued to deduct money from my bank account up to today. These deductions are unauthorised, as my membership was cancelled correctly and on time. I have proof of cancellation as well as bank statements showing the continued debits. I am requesting: An immediate stop to all future deductions A full refund of all amounts deducted after 8 October Written confirmation that my membership is fully cancelled and no further billing will occur I have attempted to resolve this matter, but the charges are still ongoing. I expect Planet Fitness to take responsibility and resolve this urgently.
- Written clarification correcting the incorrect dates mentioned in your response.
- Proof of the alleged one-month notice period app**** to my account.
- Immediate reversal of any debit orders submitted after my confirmed cancellation date.
- Confirmation that my membership is fully closed and no further debit attempts will be made.
Also, I even struggled to cancel in September as your advisors kept on dropping the call.
- Written clarification correcting the incorrect dates mentioned in your response.
- Proof of the alleged one-month notice period app**** to my account.
- Immediate reversal of any debit orders submitted after my confirmed cancellation date.
- Confirmation that my membership is fully closed and no further debit attempts will be made.
Also, I even struggled to cancel in September as your advisors kept on dropping the call.
