DB
Danie B
1 reviews | Active since Nov 2015
30 May 2025, 07:22
Planet fitness Continues Out Of Order Steam Room
It is immensely frustrating driving all the way out from home at night to gym only to find an OUT OF ORDER steam room more often than not.
My membership pays for everything other than an efficient "signature" experience. Why do I pay this type of money for a broken gym?
Helpful (0)
Replies (1)0
Replies (1)
Planet Fitness's replyOfficial
05 Jun 2025, 08:25 Hi Danie,
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience you've experienced, and we understand how frustrating it must be to arrive at the gym only to find the steam room out of order.
Please know that we take your feedback seriously. A member of our team will be giving you a call shortly to discuss this matter further and see how we can improve your experience.
We truly value your membership and appreciate your patience as we work to resolve this.
Kind regards,
Planet Fitness Team
Planet Fitness Team
Planet Fitness's reply05 Jun 2025, 08:25
Official
Hi Danie,
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience you've experienced, and we understand how frustrating it must be to arrive at the gym only to find the steam room out of order.
Please know that we take your feedback seriously. A member of our team will be giving you a call shortly to discuss this matter further and see how we can improve your experience.
We truly value your membership and appreciate your patience as we work to resolve this.
Kind regards,
Planet Fitness Team
Planet Fitness Team