1 reviews | Active since Oct 2011
Planet Fitness Continue to deduct subs
For the past 3 months Planet Fitness continue to deduct subs from my bank account, this after I cancelled my Gym membership with them (And for my wife) via email on the 2nd July. I called their customer service too, and asked them to stop all deductions on my bank account. Low and behold, deductions went off on the 2nd August again, and again on the 2nd Sept, and again 2nd October. Every time I have phoned them and told them to stop deducting money off my account. I send them mails, and phone them, and the latest excuse is, that this money is deducted for my wife's gym account, and she needs to call them to cancel it? What a load of sh_t!!! The money is mine, and as the account holder I have informed them several times, both in writing and telephonically to stop deducting the money. They have my wife's number, and can confirm with her if they so wish. But this does not suite them. My wife has not used the gym since when I cancelled.<br> <br> Planet Fitness - you guys suck. You have no idea what customer service is.<br> <br> I will inform Standard Bank to reverse any and all deductions on my account since end August until now, and will block any further deductions on my account.
Dear Member
We thank you for contacting us with regards to your query.
One of our member respondents will be contact to assist you further.
Yours In Fitness
Dear Member
We thank you for contacting us with regards to your query.
One of our member respondents will be contact to assist you further.
Yours In Fitness
