Planet Fitness Complaints - No avail

I am absolutely irritated and disgusted with the service and incompetence that I have received with Planet Fitness!! I have requested the downgrade of my membership in October, which was confirmed that it was done after incorrectly informing me about the amount that I will be paying for my November debit Order... the wrong debit order went off of my account, this debit order was reversed and the matter was communicated to a call center agent on 4 November confirming to me over and over again that my downgrade has been done and that I need only pay over an amount of R299.50 for my November installment. To my surprise on the 9th November, I was again contacted by an agent informing me that I need to pay R 499.50 for my November installment, after a long argument and a so called "listen to the recordings of my previous calls" the downgrade was confirmed yet again and I need only pay R299.50 to activate the downgrade. So this month a debit order goes off R220.00 on the 29 November (which was odd to me at first) after I received an sms saying the debit order will be taken on said day, I left it there!! This morning 3 Dec the debit order goes off AGAIN - R 499.50???? I called the call center and the agent informs me that there is NO RECORD OF MY REQUEST FOR DOWNGRADE???? She will process this again today .. and escalate it... needless to say I received an email to confirm my query has been closed ... after this call. WHat QUery ... What feedback I ask you????

If you add up what I actually paid for November its precisely R499.50 and the extra R20 bucks for their effort.. what effort I don't know???? to again for December I have paid R499.50 "downgrade supposedly done" come January I can bet you it will be that same story over again... different stories from the agents over the phone!!!!

To say that i am not happy is an absolute understatement, I am violently angry and upset. And should I request a cancellation of my contract I will lose all the money that I have paid since joining in September.

Since joining I have had only issues with Planet Fitness!!!