Planet fitness Complain

I’m highly disappointed with the way my membership cancellation and referral benefits have been handled. I submitted my cancellation notice a month ago, yet you still attempted to debit my account for R1200. This is unacceptable.

Additionally, I referred three people to your gym and was initially told I’d receive two months of free membership as a referral reward. However, I was later informed that I didn’t qualify because I was part of Discovery Vitality. Now, I’m being told that I can only receive the benefit if I stay with Discovery Vitality, contradicting the previous statement. It seems I was misled, and the terms of the referral benefit were not made clear from the start.

I request the following from you: 1. Immediate correction and reversal of the unauthorized debit attempt. 2. Honor the two months of free membership I earned through referrals.

Please rectify this issue urgently. Looking forward to your response