JT
Jason T
1 reviews | Active since May 2014
07 Feb 2025, 13:38
Planet Fitness committing *****
in 2021 my wife and I joined Planet Fitness and took out a 2-year contract. The contract expired and went over to a month to month. in July of 2023 I noticed that Planet Fitness doubled my debit order and when I tried to query, I was told that is standard business. I then cancelled immediately telling them they can take the double payment as my last month. Needless to say it was a difficult year and a bit, but I eventually managed to settle and expected the account to be closed. It is February 2025 and Planet Fitness is still debiting my account on a month-to-month basis, and there is no reason for it. Trying to get someone to assist is extremely challenging because their telephone skills are extremely lacking.
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Replies (4)JT
Jason T's updateReviewer Update
10 Feb 2025, 10:35If we were cancelled, why are you still deducting money from me?
Every month Planet Fitness Debits me R299.00 and I dispute, which is costing me money. Will Planet Fitness Re-imburse me for these expenses?
I have tried to reach out to rectify, but the people who answer the phones, eventually when we get through do not have the required training to deal with frustrated clients. Based on this, we will never use Planet Fitness or recommend planet fitness to anyone. As someone who enjoys exercising and am waiting till my daughter turns 7, this is sad.
(Children under 7 are not allowed in the Gym we used to go to (Mall@55))
Please reply publicly, so people can see what we are dealing with.
Every month Planet Fitness Debits me R299.00 and I dispute, which is costing me money. Will Planet Fitness Re-imburse me for these expenses?
I have tried to reach out to rectify, but the people who answer the phones, eventually when we get through do not have the required training to deal with frustrated clients. Based on this, we will never use Planet Fitness or recommend planet fitness to anyone. As someone who enjoys exercising and am waiting till my daughter turns 7, this is sad.
(Children under 7 are not allowed in the Gym we used to go to (Mall@55))
Please reply publicly, so people can see what we are dealing with.
JT
Jason T's update10 Feb 2025, 10:35
Reviewer Update
If we were cancelled, why are you still deducting money from me?
Every month Planet Fitness Debits me R299.00 and I dispute, which is costing me money. Will Planet Fitness Re-imburse me for these expenses?
I have tried to reach out to rectify, but the people who answer the phones, eventually when we get through do not have the required training to deal with frustrated clients. Based on this, we will never use Planet Fitness or recommend planet fitness to anyone. As someone who enjoys exercising and am waiting till my daughter turns 7, this is sad.
(Children under 7 are not allowed in the Gym we used to go to (Mall@55))
Please reply publicly, so people can see what we are dealing with.
Every month Planet Fitness Debits me R299.00 and I dispute, which is costing me money. Will Planet Fitness Re-imburse me for these expenses?
I have tried to reach out to rectify, but the people who answer the phones, eventually when we get through do not have the required training to deal with frustrated clients. Based on this, we will never use Planet Fitness or recommend planet fitness to anyone. As someone who enjoys exercising and am waiting till my daughter turns 7, this is sad.
(Children under 7 are not allowed in the Gym we used to go to (Mall@55))
Please reply publicly, so people can see what we are dealing with.
JT
Jason T's updateReviewer Update
18 Feb 2025, 00:55Debit order deducted from me January *** (457675_13) Long Description Planetfit 457375-I3_250125MIGR NAED***
JT
Jason T's update18 Feb 2025, 00:55
Reviewer Update
Debit order deducted from me January *** (457675_13) Long Description Planetfit 457375-I3_250125MIGR NAED***
JT
Jason T's updateReviewer Update
18 Feb 2025, 01:04I have a feeling it is related to my wife's account, however she also cancelled, and when I queried the amount, I have yet to receive a reply. I have proof we settled the account in full on the 25th of June 2021 at Planet Fitness Heuweloord. For your information the receipt No is: 224213. As far as we are concerned Planet Fitness are committing ***** and we would like to it cease. The Monthly amount we agreed upon was R649 for both me and Jolene, and in 2023 July when you doubled the amount without notification, Jolene and I cancelled. I did a reconciliation and provided it to Landay, this was completed on the 2nd of August 2024. I am fed up that Planet Fitness listed me as a bad payer, and couldn't be bothered to unlist me or Jolene, and now we have to struggle due to Planet Fitness Incompetence. I want this resolved......Once and for all.
JT
Jason T's update18 Feb 2025, 01:04
Reviewer Update
I have a feeling it is related to my wife's account, however she also cancelled, and when I queried the amount, I have yet to receive a reply. I have proof we settled the account in full on the 25th of June 2021 at Planet Fitness Heuweloord. For your information the receipt No is: 224213. As far as we are concerned Planet Fitness are committing ***** and we would like to it cease. The Monthly amount we agreed upon was R649 for both me and Jolene, and in 2023 July when you doubled the amount without notification, Jolene and I cancelled. I did a reconciliation and provided it to Landay, this was completed on the 2nd of August 2024. I am fed up that Planet Fitness listed me as a bad payer, and couldn't be bothered to unlist me or Jolene, and now we have to struggle due to Planet Fitness Incompetence. I want this resolved......Once and for all.
JT
Jason T's updateReviewer Update
18 Feb 2025, 09:14I will not be contact Landau as there is no amount outstanding as mentioned. Planet Fitness is in error, not me. I have requested a reconciliation from Landau on the 02 August 2024 and I am still waiting. Please be advised my time to resolve this is valuable. Any further responses from me will incur costs to Planet Fitness. Again, there is incompetence on both Landau and Planet Fitness's side, and I will now be charging R600 per hour or part thereof to try and resolve this and if I am not compensated, I will get a lawyer at your cost to blacklist both you. Then maybe you will start feeling the pain and trauma you are putting me through. My Reconciliation puts Jolene in credit with you. Get your accountants to fix. Next response from me will have an invoice attached.
JT
Jason T's update18 Feb 2025, 09:14
Reviewer Update
I will not be contact Landau as there is no amount outstanding as mentioned. Planet Fitness is in error, not me. I have requested a reconciliation from Landau on the 02 August 2024 and I am still waiting. Please be advised my time to resolve this is valuable. Any further responses from me will incur costs to Planet Fitness. Again, there is incompetence on both Landau and Planet Fitness's side, and I will now be charging R600 per hour or part thereof to try and resolve this and if I am not compensated, I will get a lawyer at your cost to blacklist both you. Then maybe you will start feeling the pain and trauma you are putting me through. My Reconciliation puts Jolene in credit with you. Get your accountants to fix. Next response from me will have an invoice attached.