1 reviews | Active since Feb 2016
Planet Fitness changes pricing after giving quote
I wanted to change Planet Fitness branches as I have recently moved, and was pleasantly surprised when I was quoted R399 per month incl. Black Tag for the new branch. After struggling for more than a week to change branches, and going to the new branch only to be told that my account had not been transferred, I get a call confirming my new fee of R429 a month, PLUS an additional R99 for Black tag. I was told that there was a mistake and this is the correct price, and planet fitness refuses to admit that I should pay the fee they quoted me. After multiple phone calls, Patricia told me this morning that the mistake was corrected by them calling me a full week after the quote. She then proceed to speak in a very condescending tone and got extremely impatient, at which point I realised that it was better to just hang up as she was very unhelpful. I am shocked that I can be quoted for a service and then the company forces me to pay more, as I have to pay ?R1400 -00 to cancel my contract with them.
Dear Member
We thank you for contacting us with regards to your query.
One of our member respondents will be contact to assist you further.
Yours In Fitness
Dear Member
We thank you for contacting us with regards to your query.
One of our member respondents will be contact to assist you further.
Yours In Fitness
