BK
Bianca K
1 reviews | Active since Aug 2017
27 Nov 2024, 16:26
Planet fitness centurion gate
Planet fitness centurion Gate I would give zero rating their customer service is up to **** i opened a membership for my son as a dependant and requested my buddy tag be cancelled with immediate affect and now I'm told it was never done even after providing them with all the proof
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Planet Fitness's replyOfficial
28 Nov 2024, 11:57Good day, Bianca,
Thank you for reaching out. We sincerely apologize for the inconvenience caused. Our senior consultant has escalated a ticket to cancel the Buddy Tag and requested a refund.
Thank you for your patience while the team works to rectify the error.
Thank you for your patience while the team works to rectify the error.
Best regards,
Planet Fitness Team
Planet Fitness Team
Planet Fitness's reply28 Nov 2024, 11:57
Official
Good day, Bianca,
Thank you for reaching out. We sincerely apologize for the inconvenience caused. Our senior consultant has escalated a ticket to cancel the Buddy Tag and requested a refund.
Thank you for your patience while the team works to rectify the error.
Thank you for your patience while the team works to rectify the error.
Best regards,
Planet Fitness Team
Planet Fitness Team