Planet Fitness Cashan Rustenburg – Extremely Poor Standards & No Basic Member Care

I am extremely disappointed with the ongoing decline at Planet Fitness Cashan Rustenburg. Almost weekly, the gym has no water meaning no drinking water for members. When I asked the manager why, I was told they do not get a budget for water, are not reimbursed if they buy water themselves, and have been instructed not to provide water when the municipality supply is off.

How can a gym that charges high monthly fees fail to provide something as basic as drinking water? Yet, when it comes to debiting our accounts, we don’t get the option to say “I can’t pay this month.” It’s the most ridiculous situation I’ve encountered as a paying member.

On top of that, half the gym has been ripped out for their conversion to a Blue Gym. Progress is painfully slow, leaving the gym in a chaotic, uncomfortable state. Machines are placed randomly, some are missing completely, and even the so-called “new” machines are already damaged.

They recently installed a vending machine stocked with chocolates, chips, and a few energy drinks. No water. No healthy snacks. Nothing that actually aligns with fitness.

Equipment repairs are another issue. Notices claim machines will be fixed within 24 hours, yet they sit broken for weeks, even when the repair is something simple like reupholstery.

The free-weight area is constantly messy. Weights are left everywhere, plates are falling apart with rubber peeling off, and staff make little effort to keep the area safe or organised.

For a brand as big as Planet Fitness, this level of service is shocking. Members deserve better, and these issues need urgent attention.