Planet Fitness cancellation

I signed up for the Black Friday deals in 2023. In January I went to the Plattekloof branch where I wanted to cancel my membership due to personal reasons. I told the consultant I wanted to give my 4 month notice (this is what we were informed we could do when signing up) of cancellation which she informed me I need to phone Customer Service. I did that in the gym with the consultant present. While on the phone I am told now I need to pay R1600 to cancel?? Long story short, I end up not cancelling the contract due to financial reasons. I tried to make way and continued paying my monthly instalments. Fast fwd to today, where I have the means to pay the R1600 cancellation fee I phoned customer service once again just to be told now I need to pay R3600?!? I asked the lady how does that work, I was told R1600 now its different. She doesn’t know. I ask who I can take this up with, she also does not know.

So I would like to know, how on earth on 3 different occasions does one get informed wrongly? I would definitely NOT RECOMMEND Planet Fitness. The service is atrocious and false information is communicated to their customers.